App Support
We are here to help you master your workout and resolve any issues with the née app.
Need direct assistance?
If you are experiencing a bug, billing issue, or need account help, our team is ready.
Email Support (info@hjarta.app)Frequently Asked Questions
How do I manage or cancel my subscription?
Since all subscriptions are managed through the App Store, you can cancel or change your tier by going to your iPhone Settings > [Your Name] > Subscriptions > née.
How do I connect Apple Health?
Open the née app, navigate to the Profile tab, and tap "Connect Apple Health." You will be prompted by iOS to grant permissions for workouts and heart rate data.
The audio is skipping or failing to play. What should I do?
Please ensure you have a stable internet connection. If the issue persists, try downloading the episode over Wi-Fi before starting your workout, or force quit and restart the app.
How do I request a deletion of my account and data?
You can delete your account directly inside the app by going to Profile > Settings > Delete Account. Alternatively, email us at info@hjarta.app with the subject line "Account Deletion Request."